Sending a couple of Rugers back for repair

General firearm discussions that do not fit in our specific firearm-related forums.
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bullsi1911
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Sending a couple of Rugers back for repair

Post by bullsi1911 »

Been shooting the blue SP-101 a bit, and got tired of the sticky extraction on factory loads. Finally called Ruger after doing some research online and finding that it’s a bit of a “known issue” with the .327s. So, when I was on the line with Ruger’s CS, I mentioned my Redhawk was having a weird issue with the trigger and hammer locking up periodically. The super nice Dude sent me a label, worked up two RMAs and had me ship them in. They are going to FedEx today, and we will see what is done and how fast.
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Had to take off the Aftermarket grips off the Redhawk
To make something simple is a thousand times more difficult than to make something complex.
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Elk Creek
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Re: Sending a couple of Rugers back for repair

Post by Elk Creek »

My last Ruger work was there and back in just over a week! I figured they had it for a day and a half. It was a 44 special Blackhawk that was out of time. Perfect now. That said I just about went to war on fedex to get my revolver back. Note left at the door, went to the hub “oh it’s on the truck” truck gets there “it’s in the hub”. After a brief chat with the “manager” they found it…..
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jbp-ohio
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Re: Sending a couple of Rugers back for repair

Post by jbp-ohio »

I thought for sure this post was from Ned. ;)
Freezer
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Re: Sending a couple of Rugers back for repair

Post by Freezer »

I just sent my MK II target back to them Friday, the trigger wouldn't reset. I hope they have a short turn around. I've had that gun for over 30 years.
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Zee
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Re: Sending a couple of Rugers back for repair

Post by Zee »

I’ve needed to send my SBH Bisley in .480 Ruger back to them since I got it years ago. The loading gate opens when you shot, offsets, and doesn’t close all the way after each shot.
Talent hits a target no one else can hit; Genius hits a target no one else can see.
Freezer
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Re: Sending a couple of Rugers back for repair

Post by Freezer »

Zee wrote: Sat Aug 16, 2025 11:00 pm I’ve needed to send my SBH Bisley in .480 Ruger back to them since I got it years ago. The loading gate opens when you shot, offsets, and doesn’t close all the way after each shot.
What are you waiting for? Ruger has been known for its customer service!
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bullsi1911
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Re: Sending a couple of Rugers back for repair

Post by bullsi1911 »

And if it gets too old they won’t pay for shipping. Fyi
To make something simple is a thousand times more difficult than to make something complex.
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Zee
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Re: Sending a couple of Rugers back for repair

Post by Zee »

Freezer wrote: Sat Aug 16, 2025 11:50 pm
Zee wrote: Sat Aug 16, 2025 11:00 pm I’ve needed to send my SBH Bisley in .480 Ruger back to them since I got it years ago. The loading gate opens when you shot, offsets, and doesn’t close all the way after each shot.
What are you waiting for? Ruger has been known for its customer service!
Yeah, I know. Lazy.
Talent hits a target no one else can hit; Genius hits a target no one else can see.
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Zee
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Re: Sending a couple of Rugers back for repair

Post by Zee »

bullsi1911 wrote: Sun Aug 17, 2025 12:28 am And if it gets too old they won’t pay for shipping. Fyi
Where were you 10 years ago?!?
Talent hits a target no one else can hit; Genius hits a target no one else can see.
Freezer
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Re: Sending a couple of Rugers back for repair

Post by Freezer »

They don'y pay for shipping if its older than two years.
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jwv2023
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Re: Sending a couple of Rugers back for repair

Post by jwv2023 »

Freezer wrote: Sun Aug 17, 2025 10:33 am They don't pay for shipping if it's older than two years.
They must get a lot of returns.
... if evil men were not now and then slain it would not be a good world for weaponless dreamers ---- Kipling

...if all men count with you but none too much... ---- Kipling
Freezer
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Re: Sending a couple of Rugers back for repair

Post by Freezer »

My MK II is over 30 years old, I shot it a lot and this is the first problem I've had. I have a Security Six, Single Six and 10-22, I've never had a problem with them.
Diver43
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Re: Sending a couple of Rugers back for repair

Post by Diver43 »

Freezer wrote: Mon Aug 18, 2025 12:10 am My MK II is over 30 years old, I shot it a lot and this is the first problem I've had. I have a Security Six, Single Six and 10-22, I've never had a problem with them.
@Freezer have you been looking in my safe?
Luckily i have never had to send any back or any other Ruger
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Re: Sending a couple of Rugers back for repair

Post by Freezer »

:oops:
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bullsi1911
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Re: Sending a couple of Rugers back for repair

Post by bullsi1911 »

The Redhawk made its way home yesterday. Ruger replaced the Hammer, cylinder, pawl and for some reason- the rear sight.
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I have to say that this thing has a SWEET (for a ruger) trigger now. Very smooth DA with just a slight bump before the break where you can stage the trigger. I’ll try and get to the tangs next week and test it

The SP101 has not made it yet. Got an email that work has been completed, but no tracking yet
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bullsi1911
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Re: Sending a couple of Rugers back for repair

Post by bullsi1911 »

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Look what just came home!
To make something simple is a thousand times more difficult than to make something complex.
-Mikhail Kalashnikov

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Zee
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Re: Sending a couple of Rugers back for repair

Post by Zee »

Good deal!! I need to send mine in. Dammit. You keep reminding me.
Talent hits a target no one else can hit; Genius hits a target no one else can see.
Japhy
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Re: Sending a couple of Rugers back for repair

Post by Japhy »

Freezer wrote: Sat Aug 16, 2025 8:23 pm I just sent my MK II target back to them Friday, the trigger wouldn't reset. I hope they have a short turn around. I've had that gun for over 30 years.
Freezer
Bite the bullet and put in a Voquartsen kit. Ive done 2 MKII recently.

You get a fully adjustable takeup and overtravel and a very crisp and very consistent 2lb pull. The first was a 1997 vintage SS Target. The latest is a more recent slab side MKII now with a Lobos mount and Holosun 507K 2 MOA.

Had it to the range this morning and was not disappointed. Fine tuned the dot after bore sighting. Off hand @ 25yds it was superb.
Japhy
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Re: Sending a couple of Rugers back for repair

Post by Japhy »

I forgot to add the Voquartsen kit is probably less than round trip shipping and insurance. Includes trigger, disconnect, trigger spring,sear, sear spring, hammer, hammer bushing. Requires a 1/8 punch, screwdriver, needle nose pliers to position the sear spring. About 20 min job the first time less the next time. Dont drop the safety detent!
Rugerfan
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Re: Sending a couple of Rugers back for repair

Post by Rugerfan »

I’ve been thinking about doing that to my MK II.
Freezer
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Re: Sending a couple of Rugers back for repair

Post by Freezer »

Your are correct, I need to do that...after I finish the bullpup bolt action project.
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jwv2023
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Re: Sending a couple of Rugers back for repair

Post by jwv2023 »

What exactly was wrong with your gun that they had to replace the cylinder? How do you even destroy a cylinder beyond repair? I think I would want to know what happened. Did they repair it under warranty?
... if evil men were not now and then slain it would not be a good world for weaponless dreamers ---- Kipling

...if all men count with you but none too much... ---- Kipling
PFD45
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Re: Sending a couple of Rugers back for repair

Post by PFD45 »

jwv2023 wrote: Fri Aug 29, 2025 7:47 pm What exactly was wrong with your gun that they had to replace the cylinder? How do you even destroy a cylinder beyond repair? I think I would want to know what happened. Did they repair it under warranty?
I was wondering also.

Hammer, pawl and cylinder...sounds like a timing issue?
Elk Creek
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Re: Sending a couple of Rugers back for repair

Post by Elk Creek »

Same story with my Bisley flattop 44 special
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bullsi1911
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Re: Sending a couple of Rugers back for repair

Post by bullsi1911 »

jwv2023 wrote: Fri Aug 29, 2025 7:47 pm What exactly was wrong with your gun that they had to replace the cylinder? How do you even destroy a cylinder beyond repair? I think I would want to know what happened. Did they repair it under warranty?
I’m guessing the locking slots were out of spec.

The Redhawk was ‘locking up’ randomly. The trigger would freeze and you could not make anything move until you wiggled the cylinder
To make something simple is a thousand times more difficult than to make something complex.
-Mikhail Kalashnikov

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