MDT customer service
Posted: Thu Aug 15, 2024 10:18 pm
I recently purchased an MDT Oryx stock that I knew might need some "minor" fitting. Ended up being more than minor by the time I was done and the mag latch pin got bent due to a really tight fit. I reached out to MDT nicely and had some back and forth with them throughout my adventure.
They are sending me a new mag latch parts kit, which is what you would expect.
They have also offered to swap out the stock with the new, improved version that has a channel for the new Ruger American Gen 2 safety bar once they start building those in 2-3 months. Or, if I'm happy with the stock after getting the mag latch installed they will refund 30% of what I paid for my troubles.
That's damn good customer service! (and yes, I'm no CPJ when it comes to grinding on stuff so some of it can be attributed to me!)
They are sending me a new mag latch parts kit, which is what you would expect.
They have also offered to swap out the stock with the new, improved version that has a channel for the new Ruger American Gen 2 safety bar once they start building those in 2-3 months. Or, if I'm happy with the stock after getting the mag latch installed they will refund 30% of what I paid for my troubles.
That's damn good customer service! (and yes, I'm no CPJ when it comes to grinding on stuff so some of it can be attributed to me!)
